Terms of Service

Last updated: September 12, 2026

Welcome to PostureNeck. These Terms of Service ("Terms") govern your access to and use of the PostureNeck website and your purchase of our products.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About PostureNeck

PostureNeck operates this online store and website, where we offer posture-related products, including our Cervical Posture Corrector.

Our store is powered by Shopify, which provides the technology that allows us to operate our online store and process transactions.

Any purchase made through our website is a transaction between you and PostureNeck.

2. Eligibility

By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

If you are under the age required to make purchases in your country, you may only use our website with the involvement and permission of a parent or legal guardian.

3. Products

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information on our website are accurate and up to date.

However, colors and product appearance may vary slightly depending on your device, screen, lighting, or other technical factors.

We reserve the right to modify product descriptions, specifications, availability, and prices at any time.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected product.

After your order is submitted, you will receive an order confirmation by email. An order is considered accepted once we have confirmed the order and received the applicable payment.

We reserve the right to refuse or cancel an order in reasonable circumstances, including suspected fraud, payment problems, incorrect pricing or product information, inventory issues, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, you will receive a refund of the amount paid for the cancelled order.

Please review your order carefully before completing your purchase.

5. Prices and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Prices, discounts, and promotions may change from time to time. The price applicable to your order is the price displayed at the time you complete your purchase, unless an obvious pricing error has occurred.

You agree to provide accurate and complete billing, payment, and contact information.

We use third-party payment providers to securely process payments. We do not directly store your full payment card details.

6. Shipping and Delivery

We ship orders internationally.

Shipping times displayed on our website are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather, holidays, or other circumstances outside our reasonable control.

We will make reasonable efforts to process and ship orders within the time stated on our website.

If your order is significantly delayed or does not arrive, please contact us at:

relaxingmusicbychristopher@gmail.com

Nothing in this section limits any delivery rights you may have under applicable consumer law.

7. Returns and Refunds

Our returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms.

PostureNeck offers a 15-Day Return Policy and a 90-Day Money-Back Guarantee, subject to the conditions described in our Returns & Refund Policy.

You can review the complete policy on our website before making a purchase.

8. Product Use

Our Cervical Posture Corrector is intended to be used as a posture-support product.

Product information provided on our website is for general informational purposes and should not be interpreted as medical advice, diagnosis, or treatment.

You are responsible for using the product according to the instructions provided with the product.

If you experience discomfort or have concerns about using the product, discontinue use and seek appropriate professional advice where necessary.

9. Intellectual Property

All content available on the PostureNeck website, including our brand name, logos, graphics, images, product photographs, text, videos, designs, and other materials, is owned by or licensed to PostureNeck and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, republish, sell, or commercially exploit our content without our prior written permission.

10. Third-Party Services and Links

Our website may use third-party services, applications, payment providers, shipping providers, or links to third-party websites.

These third parties operate independently from PostureNeck and may have their own terms and privacy policies.

We are not responsible for the content, policies, availability, or practices of third-party websites or services, except where responsibility cannot legally be excluded.

11. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to interfere with the operation or security of the website.

• Introduce viruses, malware, or other harmful code.

• Attempt to gain unauthorized access to our systems.

• Copy or exploit our website or content for commercial purposes without permission.

• Submit false, misleading, abusive, or unlawful information.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or website.

12. Reviews and Customer Content

If you submit a review, photograph, comment, testimonial, or other content to PostureNeck, you grant us permission to use, reproduce, display, and publish that content for the purpose of operating and promoting our business, subject to applicable law.

You confirm that you have the necessary rights to any content you submit and that your submission does not violate the rights of another person.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, or otherwise inappropriate.

13. Errors and Changes

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product information, prices, promotions, availability, or shipping information.

We reserve the right to correct such errors and update information when necessary.

If an obvious error results in an incorrect price being displayed and an order is placed at that price, we may contact you to offer the option to proceed at the correct price or cancel the order and receive a refund.

14. Disclaimer

To the fullest extent permitted by applicable law, PostureNeck provides its website and services on an "as available" basis.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or legal protection that cannot legally be excluded or limited.

15. Limitation of Liability

To the fullest extent permitted by applicable law, PostureNeck will not be responsible for losses or damages arising from your use of the website or products where such liability may legally be excluded.

However, nothing in these Terms excludes or limits our liability for matters that cannot legally be excluded or limited, including liability for certain personal injury, fraud, or mandatory consumer rights.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.

The latest version will always be available on this page.

If we make material changes, we will provide notice where required by applicable law.

Your continued use of our website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

17. Applicable Consumer Rights

These Terms are intended to apply internationally.

Consumer protection laws vary between countries. Nothing in these Terms is intended to remove or restrict any mandatory consumer rights that apply to you under the laws of your country.

Where applicable law provides you with rights or protections that are greater than those described in these Terms, those legal rights will continue to apply.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

PostureNeck
Email: relaxingmusicbychristopher@gmail.com