Shipping Policy

Last updated: September 12, 2026

At PostureNeck, we are committed to processing and shipping your orders quickly and securely. Below you will find all the information regarding our shipping times and conditions.

1. Free Shipping

We offer free shipping for orders placed through our online store, unless otherwise stated during the checkout process.

Free shipping applies to the standard shipping method available for the selected destination.

2. Processing Time

Once your order has been placed, we require 2 to 4 business days to process it, verify the information provided, and prepare it for shipment.

Business days generally refer to Monday through Friday, excluding public holidays.

Once your order has been shipped, you will receive tracking information when available.

3. Shipping and Delivery Time

After processing, the estimated transit time is:

8 to 14 business days.

Therefore, the estimated total time from placing the order to delivery is approximately:

10 to 18 business days

These timeframes are estimates and may vary slightly depending on the destination country, shipping carrier, and logistical conditions.

4. Order Tracking

Once your order has been shipped, we may provide you with a tracking number when available.

Shipping status may be updated progressively as the package moves through the different stages of transportation.

We recommend using the tracking information provided to check the status of your order.

5. Shipping Address

The customer is responsible for providing a correct and complete shipping address when placing an order.

PostureNeck is not responsible for delays or delivery issues caused by incorrect, incomplete, or insufficient information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible so we can check whether a modification is still possible.

6. Delivery Delays

Although we work to meet the stated delivery timeframes, delays may occur due to circumstances beyond PostureNeck's control, including:

• Delays caused by shipping carriers.

• Customs clearance procedures.

• Weather conditions or exceptional circumstances.

• National or local holidays.

• Logistical issues in the destination country.

• Incorrect or incomplete shipping information.

In the event of a significant delay, we will make reasonable efforts to keep the customer informed when information is available.

7. Customs and Taxes

In certain countries, international orders may be subject to taxes, customs duties, import fees, or other charges imposed by the authorities of the destination country.

When such charges apply, they may be the responsibility of the recipient, in accordance with the laws and regulations of the applicable country.

Import procedures and requirements may vary depending on the destination. Shopify also recommends informing customers when import duties or customs charges may apply to international shipments.

8. Orders Shipped Through Third Parties

For certain destinations, PostureNeck may use third-party logistics providers or fulfillment partners to prepare and ship orders.

In these cases, the product may be shipped from a location different from PostureNeck's location in order to facilitate delivery to the customer.

9. Orders Not Received

If the tracking information indicates that an order has been delivered but you have not received it, we recommend first checking with family members, neighbors, or your building's administration, where applicable.

If you are still unable to locate the package after these checks, you may contact our customer service team so that we can review the available shipping information.

10. Contact

If you have any questions regarding your order or our Shipping Policy, you can contact us at:

PostureNeck

Email: relaxingmusicbychristopher@gmail.com

We will make every effort to respond to your request and assist you with any shipping-related issue.