Returns & Refund Policy

Last updated: September 12, 2026

At PostureNeck, your satisfaction is our priority. We offer a 15-Day Return Policy and a 90-Day Money-Back Guarantee to give you confidence when purchasing our Cervical Posture Corrector.

1. 15-Day Returns

You have 15 days from the date you receive your order to request a return.

To be eligible for a return, the product must be in reasonable condition and must not have been damaged through misuse, negligence, accidents, or improper handling.

To request a return, please contact us at:

Email: relaxingmusicbychristopher@gmail.com

Please include your order number and the reason for your return.

Do not send the product back before contacting us and receiving return instructions.

2. 90-Day Money-Back Guarantee

We also offer a 90-Day Money-Back Guarantee on your PostureNeck Cervical Posture Corrector.

If you are not satisfied with your purchase, you may contact us within 90 days of receiving your order to request a refund.

To request a refund under this guarantee, contact:

relaxingmusicbychristopher@gmail.com

Please provide your order number and a brief explanation of your request.

Once your request has been approved and any required return has been completed, we will process your refund using the original payment method whenever possible.

This 90-Day Money-Back Guarantee is an additional benefit offered by PostureNeck and does not affect any mandatory consumer rights that may apply under the laws of your country.

3. Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your product arrives damaged, defective, or you receive the wrong item, contact us at relaxingmusicbychristopher@gmail.com as soon as possible.

We may ask you to provide photographs or videos of the product so that we can assess the issue.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable consumer laws.

4. Return Shipping

For returns requested because you simply changed your mind or are not satisfied with the product, return shipping costs may be the responsibility of the customer.

If the product is defective, damaged, incorrect, or the return is otherwise required to be covered by PostureNeck under applicable law, we will cover the applicable return shipping costs.

5. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you may request a return when eligible and place a new order separately.

This does not affect your rights if the product you received is defective, damaged, or incorrect.

7. Exceptions

Certain products may not be eligible for return where applicable law permits an exception, including products that are personalized or made specifically for the customer, products that cannot be returned for health or hygiene reasons after being opened, or other legally recognized exceptions.

These exceptions do not affect any consumer rights that cannot legally be excluded.

8. Sale Items

Products purchased during promotions, sales, or with discount codes are eligible for returns and refunds under this policy unless otherwise stated at the time of purchase.

Discounted products remain subject to any mandatory consumer rights applicable in the customer's country.

9. International Customers

PostureNeck serves customers internationally.

Because consumer protection laws may vary between countries, nothing in this policy is intended to limit or exclude any mandatory rights or protections that apply to you under the laws of your country.

Where local law provides additional consumer rights, those rights will continue to apply.

10. Contact Us

If you have any questions about returns, refunds, or your order, please contact us:

PostureNeck
Email: relaxingmusicbychristopher@gmail.com

We are happy to help and will do our best to resolve any issue fairly and quickly.